VOLKSWAGEN CRESTA CHILPANCINGO

I took my vehicle in for its second service. They gave it to me saying that the pads were already gone, that I needed to change them; and the brake pads have more than half a life. They did not refill windshield washer fluid, and I realized this a week later, when using the vehicle again.

Bad service at the auto parts store, they never answer the phone 😡

Alonso and Benito shine with their attention, super friendly, they explain and solve all the doubts you have about what they are going to do to your car. There is sale of spare parts on site or on request if something more specialized is required. Highly recommended if service, honest in the times that I have gone (I have never lacked anything from the car).

I bought oil, filter and they gave me both for another vehicle even with the correct information about it, I spoke with their manager and I verified that I took photos and the vehicle manual and still they have not solved me, they do not have a return policy. They said and they did not receive the spare parts, the spare parts manager is in Acapulco and says that he already told the other and the other that they have not told him anything, a technician from Acapulco knew in one minute that they were not for my vehicle, but in Chilpancingo is still waiting for the Acapulco manager to authorize the change due to an error in their system. It is a shame that a well-known brand has the wrong people representing it. They don't answer me anymore and it really hurts for them.

Very good friendliness of the staff, almost complete range of cars, very good service, little equipment is missing in installation by the company, but very excellent